Returns Policy

Ichiban Parts Return and Refund Policy

At Ichiban Parts, we want every order to be handled clearly, fairly, and consistently. Please review this policy before placing your order so you understand how cancellations, returns, refunds, damaged shipments, and warranty claims are handled.

By completing checkout, you confirm that you have reviewed and accepted the terms outlined below.

1. Order Cancellations

If you need to cancel an order, please contact Ichiban Parts as soon as possible with your full name, order number, the item or items you would like to cancel, and the reason for cancellation.

Cancellation requests must be submitted before the order ships. Once an order has shipped, it will be handled under our return policy.

In-Stock Items

For in-stock items that have not yet entered packing or shipping preparation, a 5% cancellation fee applies.

If packing or shipping preparation has already started, the following cancellation fees apply:

Refund Type	Cancellation Fee
Refund to original payment method	20%
Refund as store credit	10%

These fees are non-negotiable and help cover payment processing, order handling, and administrative costs.

External Warehouse and Special Order Items

Orders placed for items from an external warehouse, supplier-direct source, or special order inventory are subject to the following cancellation fees:

Refund Type	Cancellation Fee
Refund to original payment method	20%
Refund as store credit	10%

Some special order items may not be cancellable. If an item has specific cancellation restrictions, they may be noted on the product page or communicated during the order process.

Pre-Order Items

Pre-order items may be cancelled without a fee if the item has not yet entered transit or supplier fulfillment.

If the pre-order item is already in transit or has entered supplier fulfillment, it will be treated the same as an external warehouse or special order item.

Wrong Payment Method Selected

If you cancel an order only to place the same order again using a different payment method, a 5% processing and cancellation fee applies.

Financing Orders

Orders placed through Affirm or another third-party financing provider may not be cancellable once the financing payment has been processed.

Cancellation Exceptions

In rare cases, such as a significant pre-order delay beyond the timeline originally communicated, Ichiban Parts may choose to waive cancellation fees at our discretion.

Please do not place an order unless you are confident you wish to proceed.

2. Returns

General Return Guidelines

Returns are accepted within 30 days of delivery. For local pickup orders, the 30-day return period begins from the date the “Ready for Pickup” email is sent.

To qualify for a return, the item must be:

• Unopened
• Unused
• Uninstalled
• In original packaging
• In new, resellable condition

Returns are subject to the following restocking fees:

Refund Type	Restocking Fee
Refund to original payment method	20%
Refund as store credit	10%

Return shipping is the customer’s responsibility unless Ichiban Parts shipped the wrong item.

To request a return, please contact us by email and include:

• Your order number
• Order date
• Item or items being returned
• Reason for return
• Photos, if requested

Return requests cannot be processed over the phone.

Return email: [email protected]

3. If You Received the Wrong Item

If Ichiban Parts shipped the incorrect item, we will help resolve the issue.

In this case:

• No restocking fee will apply.
• Ichiban Parts will cover the required shipping costs.
• You may be eligible for a replacement, exchange, or refund depending on availability and the situation.

Please contact us as soon as possible with your order number and photos of the item received.

4. If Your Order Arrives Damaged

If your order arrives damaged, please contact Ichiban Parts right away.

Damage must be reported within:

Shipment Type	Reporting Deadline
Standard courier shipment	2 business days of delivery
Freight shipment	24 hours of delivery

When reporting damage, please include:

• Photos of the damaged item
• Photos of the shipping box
• Photos of all packaging materials
• Your order number
• A short explanation of the issue

Please do not discard the packaging until we confirm it is no longer needed.

Please do not install or attempt to use a damaged product. Installing a damaged item may limit or void the ability to file a shipping claim.

Once we receive the required information, Ichiban Parts will work with the carrier and help arrange the appropriate next step based on carrier claim guidelines.

Failure to report damage within the required timeframe may limit our ability to assist.

If you purchased Shipping Protection at checkout, please refer to the Shipping Protection terms for coverage details.

5. Opened, Used, Installed, or Non-Acceptable Returns

Returns will not be accepted on items that are opened, used, installed, damaged, missing packaging, or not in new condition unless Ichiban Parts has provided prior written approval.

If an item is returned without approval and does not meet our return requirements, the customer may be responsible for return shipping to have the item sent back.

If the customer chooses not to pay for return shipping, Ichiban Parts reserves the right to dispose of the item.

In rare cases, if an opened item can still be resold as an open-box product, Ichiban Parts may accept the return at our discretion. Open-box returns may be subject to a restocking fee of up to 40%.

6. Defective Items

If you believe an item is defective, please do not submit it as a standard return.

Instead, contact Ichiban Parts as soon as possible so we can review the issue and help start the appropriate warranty process.

In most cases, defective items are handled through the manufacturer’s warranty process. A replacement may be provided instead of a refund, depending on the manufacturer’s policy.

Refund eligibility for defective items depends on the manufacturer’s warranty terms.

7. Non-Refundable Items

The following items are not eligible for return or refund:

• Wheels
• Electronics
• Batteries
• Clearance items
• Wheel spacers
• Body parts
• Brakes, rotors, and pads
• Gift cards
• Special order items
• Made-to-order items
• Oils and fluids

Additional products may be marked as final sale or non-refundable on the product page.

8. Refund Processing

Approved refunds are typically processed within 10 business days after the return has been reviewed and approved.

Once a refund has been issued, your bank, credit card provider, or payment processor may require additional time to post the funds to your account.

If your order qualified for free shipping, the actual outbound shipping cost may be deducted from your refund.

Original shipping charges, return shipping charges, and carrier fees are generally non-refundable unless Ichiban Parts shipped the wrong item or otherwise approved an exception.

9. Warranty Claims

Warranty claims are generally handled directly through the product manufacturer unless the item is an Ichiban Parts branded product.

Customers are responsible for any shipping, handling, or transportation fees related to warranty claims unless otherwise stated by the manufacturer.

Ichiban Parts may help guide you through the warranty process, but final warranty approval, repair, replacement, or refund decisions are made by the manufacturer.

10. European Union 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to cancel or return an order within 14 days of delivery, for any reason and without providing justification.

Items must still be returned in acceptable condition and in accordance with any applicable legal requirements.

11. Policy Updates

Ichiban Parts reserves the right to update this policy at any time. Orders are subject to the return, refund, and cancellation policy in effect at the time the order was placed.

For questions about cancellations, returns, refunds, damaged shipments, or warranty claims, please contact:

Ichiban Parts
Email: [email protected]